Last updated: August 10, 2025
At Oxyagap, we keep delivery simple and predictable. Because most tables are handcrafted in solid wood, every order is packed with extra protection and routed through carriers that handle furniture safely. From checkout to arrival, our goal is a clear price, a sensible timeline, and careful handling.
Where We Ship
We currently deliver to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. We’re not able to ship to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories such as Puerto Rico, Guam, the U.S. Virgin Islands, and some outlying island regions in Europe and Australia. A residential or business street address is required to ensure proper handling of solid-wood items.
Carriers We Use
Orders are matched to a service based on destination, package size, and availability. Common options include UPS (Ground, 3 Day Select, Worldwide), FedEx (Ground, Home Delivery, International), USPS for select small parcels within the U.S., and DHL Express for international parcels.
Shipping Costs (USD)
We use simple flat rates by region, with free shipping above a published threshold. You’ll see the exact amount at checkout before you pay, and no surprise delivery fees are added later.
United States: $30 flat rate, free from $800.
Europe & United Kingdom: $50 flat rate, free from $900.
Canada & Australia: $55 flat rate, free from $1,000.
Taxes and Duties
The amount shown at checkout—your product price plus any flat shipping fee—is the full amount you pay to Oxyagap. For international orders, we cover import duties, VAT, and customs clearance fees, so couriers should not request additional payment upon delivery.
Processing and Delivery Times
Orders typically move to final inspection and packing within 1–2 business days, Monday through Friday, excluding U.S. public holidays. Orders placed before 2:00 PM EST begin processing the same business day; orders placed after that time start the next business day.
After dispatch, typical transit times are as follows:
United States: about 5–6 business days.
Europe & United Kingdom (FR/DE/ES/IT/BE/PT): about 6–8 business days.
Canada & Australia: about 7–10 business days.
International shipments may require extra time for customs clearance.
Furniture Shipping and Assembly
Solid-wood furniture can be heavy or oversized. To keep it safe in transit and easier to move, many pieces ship partially disassembled. Every shipment includes an illustrated step-by-step guide, and most include basic tools. Most customers complete assembly in roughly 20–30 minutes. If you prefer help, we can suggest third-party assembly services in major cities across the U.S., Europe, Canada, and Australia. Fees for these services are separate from standard shipping.
Tracking Your Order
When your order leaves our workshop and showroom at 8860 Mockingbird Ln, Cincinnati, OH 45231, we’ll send a shipping confirmation email with your tracking number and a direct link to the carrier’s tracking page. Tracking may take 24–72 hours to update, especially on international routes awaiting customs scans.
If Something Goes Wrong
If your item arrives damaged, please contact us within 72 hours of delivery. Include your order number and clear photos or a short video showing both the packaging and the affected areas of the product. We’ll review and arrange a repair, replacement, or refund as appropriate.
If you suspect a package is lost in transit, reach out if it hasn’t arrived within 14 business days or if tracking shows no movement for more than 7 days. We’ll investigate with the carrier and, if confirmed lost, send a replacement at no extra cost or issue a full refund.
Order Changes and Cancellations
You may cancel an order that has not yet entered processing or shipped. Please notify us as soon as possible—ideally within 24 hours of placing the order. Once an order is processed and handed to the carrier, cancellation isn’t available. After delivery, you can use our Return & Refund Policy. For international orders, cancellation is not available once an order has cleared customs.
Questions or Support
We’re here to help with shipping questions, cancellations, returns, or anything else related to your order. You can reach us at the address below, by phone or email, or through the Contact Us form.
- Address:Â 8860 Mockingbird Ln, Cincinnati, OH 45231
- Email:Â [email protected]
- Phone:Â +1 (513) 807-0810
- Form:Â Contact Us
- Support Hours: Mon–Sun: 8:00 AM-5:00 PM EST
Our customer support team is always ready to help you!
